Privacy Policy

Last updated: February 28, 2025

Our Commitment to You

At Wakoli Knives, we value your trust as much as we value precision in our Damascus steel. This document outlines exactly how we handle information you share with us while browsing our official website.

Agreement to These Terms

By exploring our website, you're entrusting us with certain information. We take this responsibility seriously. If these terms don't sit well with you, we respectfully ask that you exit our site.

Information We Gather

  • Personal details: Your name, email address, and contact number - collected when you create an account, place an order, or reach out to our customer service team.
  • Usage information: Technical data including IP address, browsing patterns, products viewed, and interaction history to enhance your shopping journey.
  • Order details: Information related to purchases, including shipping address and payment methods (though we never store complete payment information).

How We Use Your Information

  • Maintain your customer account and respond to inquiries about our Damascus knife collections
  • Tailor product suggestions based on your apparent interests
  • Study site usage patterns to improve navigation and overall experience
  • Strengthen security measures against potential fraud

Our Trusted Partners

We work with select third-party services like Google Analytics to better understand visitor behavior. These partners follow strict privacy guidelines themselves. You can review Google's privacy practices on their official site.

Your Control Over Your Data

You maintain significant rights regarding your information. You can:

  • Access your stored personal details
  • Correct any inaccuracies
  • Request complete removal from our database

To exercise these rights, simply contact our customer service team at [email protected].

Protection of Young Users

We never knowingly collect information from visitors under 13 years old without verified parental consent. Should you believe we've inadvertently gathered a child's information, please alert us immediately for prompt removal.

How We Protect Your Information

  • Industry-standard encryption technologies
  • Regular security audits and updates
  • Strict internal access controls
  • Compliance with international data protection regulations

International Data Considerations

If you're browsing from outside the United States, please understand that information may be processed on servers located elsewhere. By using our site, you consent to this cross-border data processing.

Your Legal Rights

Depending on your location, you may have specific rights under regulations like GDPR (European Union) or CCPA (California), including:

  • Access: Viewing what personal information we hold
  • Correction: Updating inaccurate information
  • Deletion: Requesting removal of your data from our systems

Contact [email protected] to exercise these rights.

Policy Updates

As our business evolves, this policy may require updates. We'll post any changes on this page with a clear effective date. Significant changes may also be communicated via email to registered customers.

Questions or Concerns?

We welcome your privacy questions:

Email: [email protected]
Phone: +1-747-469-2752
Mail: Wakoli Knives Customer Service, 79 Marble Ave, Pleasantville, NY, 10570

Last Updated: February 28, 2025