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Have questions about your Wakoli knife, need help with an order, or want advice on cutting techniques? Our team of knife enthusiasts is ready to assist.
Address
79 Marble Ave, Pleasantville,
NY, 10570, United States
Phone
+1-747-469-2752
Business Hours
Monday - Friday: 9am - 5pm EST
Saturday: 10am - 4pm EST
Sunday: Closed
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Frequently Asked Questions
We stand firmly behind the quality of our knives and want you to be completely satisfied with your purchase. If for any reason you're not happy with your Wakoli knife, return it within 45 days of delivery in its original packaging for a full refund or exchange. Please note that custom-engraved items can only be returned if there's a manufacturing defect. Contact our customer service team before sending any returns so we can make the process smooth for you.
We recommend using a whetstone for optimal results. Start with a 1000 grit stone for regular maintenance, then finish with a higher grit for polishing. For those less comfortable with whetstones, a quality honing rod works well for daily touch-ups. Avoid electric sharpeners as they can damage the blade's edge geometry. We offer free sharpening workshops for customers in select locations.
Never place your Wakoli knife in the dishwasher. The harsh detergents and high temperatures can damage the handle material and dull the blade. Instead, wash your knife by hand with warm water and mild soap immediately after use, then dry thoroughly. This simple habit extends your knife's life and maintains its performance.
All Wakoli knives come with a lifetime warranty against manufacturing defects. This covers any issues with materials or craftsmanship under normal kitchen use. Our warranty guarantees that your knife's blade will remain free from structural failures and the handle will stay securely attached. The warranty doesn't cover normal wear and tear, improper use, accidents, or damage from dishwashers. Simply contact us with proof of purchase if you encounter any covered issues.